Terms and Conditions

novtec.lk is fully owned and operated by Novtec Solutions Private Limited

Please read these Terms and Conditions carefully before using the website (novtec.lk) or purchasing any products from our online store. These Terms and Conditions govern your use of the website and any purchases made through it. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or make any purchases.

General Terms

• novtec.lk is an online store that offers a variety of CCTV and electronic products. These products may include cameras, recording devices, accessories, and related equipment and other tech gadgets.

• The use of the website and the purchase of products are subject to these Terms and Conditions.

• novtec.lk reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website or purchase of products after any modifications constitutes your acceptance of the updated Terms and Conditions.

Product Information

• novtec.lk strives to provide accurate and up-to-date product information, including descriptions, specifications, pricing, and availability. However, we do not warrant that the product descriptions or other content on our website are complete, reliable, current, or error-free.

• We reserve the right to modify or discontinue any product at any time without prior notice.

Ordering and Payment

• By placing an order through Novtec.lk, you are offering to purchase a product and agree to the terms and conditions set forth in this agreement.

• All orders are subject to availability. We reserve the right to limit the quantity of products available for sale or to refuse any order for any reason.

• Prices listed on novtec.lk are in the local currency (e.g., Sri Lankan Rupees) and are exclusive of applicable taxes, shipping, and handling fees. You are responsible for paying any taxes or additional fees associated with your order.

• Payment options will be presented at the time of purchase. You agree to provide accurate, complete, and current payment information.

• novtec.lk uses secure payment gateways to process online transactions. We do not store or have access to your payment card details.

Shipping and Delivery

• novtec.lk offers shipping to specified regions. Delivery times may vary depending on the shipping destination and product availability.

• We will make every effort to deliver the products within the estimated timeframe. However, we are not responsible for any delays or damages caused by third-party shipping carriers or unforeseen circumstances.

• The risk of loss and title for products pass to you upon our delivery to the carrier. We recommend inspecting the package for any visible damages before accepting the delivery.

Returns and Refunds

• novtec.lk has a return policy that allows you to return eligible products within a specified timeframe for a refund or exchange. Please refer to our Return Policy on the website for detailed information on the return process, eligible products, and details.

• To be eligible for a refund or exchange, the product must be unused, in its original packaging, and accompanied by proof of purchase.

• Shipping and handling charges are non-refundable

Intellectual Property

• novtec.lk and its content, including but not limited to logos, trademarks, images, text, graphics, videos, and software, are the property of Novtec.lk or its licensors and are protected by applicable intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable license to access and use the website and its content for personal, non-commercial purposes. You must not reproduce, modify, distribute, display, perform, or create derivative works of any part of the website without prior written consent from Novtec.lk.

Disclaimer of Warranties and Limitation of Liability

novtec.lk provides the website and its content on an “as is” and “as available” basis without any warranties, representations, or conditions of any kind, either express or implied.

• To the maximum extent permitted by applicable law, novtec.lk disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

• In no event shall novtec.lk be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or use, arising out of or in connection with the use of the website or the purchase of any products.

• novtec.lk offers the manufacturer’s warranty for eligible products purchased from our online store.

• The warranty period and coverage details are provided by the product manufacturer.

• The manufacturer’s warranty covers defects in materials and workmanship under normal use during the specified warranty period.

• Damage caused by accidents, misuse, unauthorized modifications, or other circumstances beyond normal usage is not covered.

• To initiate a warranty claim, please contact our customer support team for guidance.

• We will assist you in coordinating the warranty claim process with the manufacturer or their authorized service center.

• The manufacturer’s warranty is non-transferable and applies only to the original purchaser.

• Any repairs, replacements, or reimbursements provided under the manufacturer’s warranty do not extend the original warranty period.

• novtec.lk disclaims all other warranties, and we shall not be liable for any indirect, consequential, or incidental damages arising from the use of the product.

Governing Law and Jurisdiction

• These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka.

• Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

By using the Novtec.lk website or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please refrain from using the website or making any purchases.

Questions about the terms of service should be sent to us at [email protected]